Privacy Policy

Last updated: 28 October 2026

1. Introduction

Mineral (“Mineral,” “we,” “us,” or “our”) is a design studio based in the Philippines that designs and manufactures 3D-printed lamps and other design objects.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, make a purchase, contact us, or otherwise interact with our business.

We handle personal information in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable guidance issued by the National Privacy Commission.

By using our website, you acknowledge that you have read this Privacy Policy. Where your consent is required for a particular use of your personal information, we will seek it separately.

2. Information We Collect

Depending on how you interact with Mineral, we may collect the following types of information:

a. Personal and contact information

When you contact us, place an order, or subscribe to our communications, we may collect your name, email address, telephone number, billing address, delivery address, and other contact information you choose to provide.

b. Order and transaction information

When you purchase our products, we may collect information relating to your order, including the products purchased, selected product variations, order number, transaction status, delivery details, and relevant customer service correspondence.

Payments may be processed by third-party payment providers. We do not intend to collect or store complete payment card details when these are handled directly by the payment provider.

c. Communications and enquiries

If you contact us regarding our products, custom designs, commissions, collaborations, wholesale enquiries, or other matters, we may retain the information you provide so that we can respond and maintain relevant business records.

d. Website usage information

When you visit our website, certain technical information may be collected, including your IP address, browser type, device information, pages visited, referring website, and general website interaction data. The information collected depends on the website platform, hosting provider, and any analytics or tracking tools we use.

e. Marketing preferences

If you subscribe to our mailing list or otherwise agree to receive marketing communications, we may collect your contact details and communication preferences.

We aim to collect only information that is relevant and necessary for the purposes described in this policy.

3. How We Use Your Information

We may use your personal information for the following purposes:

Order fulfilment: To process purchases, confirm orders, arrange payments, coordinate deliveries, and provide order updates.
Customer service: To respond to questions, complaints, returns, warranty enquiries, and other requests.
Product and design enquiries: To discuss custom orders, commissions, collaborations, and business partnerships.
Business operations: To maintain transaction records, manage accounting, prevent fraud, and meet applicable legal obligations.
Website improvement: To understand how visitors use our website, diagnose technical issues, and improve its functionality, where applicable.
Marketing: To send product announcements, studio updates, and promotional communications where permitted by law and consistent with your preferences.
Legal compliance: To comply with applicable laws, regulations, lawful requests, and the establishment or defence of legal claims.

We will not use your personal information for purposes incompatible with those disclosed to you, unless otherwise permitted by applicable law.

4. Legal Basis for Processing

We process personal information where there is a lawful basis to do so under applicable Philippine law. Depending on the circumstances, this may include:

Your consent, where consent is required.
The necessity of processing to fulfil a purchase or take steps you request before entering into a transaction.
Compliance with legal obligations.
Other lawful grounds recognised under the Data Privacy Act of 2012.

Where processing relies on your consent, you may withdraw that consent subject to applicable legal requirements. Withdrawal does not affect processing lawfully carried out before the withdrawal.

5. Sharing Your Information

We do not sell your personal information.

We may share relevant information with third parties when reasonably necessary to operate our business, including:

Payment service providers to process transactions and verify payment status.
Delivery and logistics providers to deliver your orders.
Website hosting and e-commerce providers to operate and maintain our website and online store.
Email and communication providers to send order confirmations, respond to enquiries, and manage subscriptions.
Analytics and technical service providers, where used, to help us understand website performance and improve our services.
Professional advisers and government authorities where disclosure is necessary for legal compliance, the protection of our rights, or other lawful purposes.

These parties may process information on our behalf or independently under their own privacy policies, depending on their role.

We aim to share only the information reasonably necessary for the relevant purpose and to apply appropriate safeguards where required.

6. International Data Transfers

Some of our website, payment, email, or other service providers may store or process information outside the Philippines.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer and subsequent processing comply with applicable data protection requirements and that appropriate safeguards are in place.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, analyse website traffic, or improve your browsing experience.

The cookies used will depend on our website platform and any third-party services we integrate.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality. Where required, we will seek consent before using non-essential cookies or similar tracking technologies.

If our website uses analytics, advertising pixels, or other tracking services, we will update this policy to identify their purposes and relevant privacy practices.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including order fulfilment, customer support, business administration, legal compliance, and the establishment or defence of legal claims.

For example:

Order and transaction records may be retained for the periods required by applicable accounting, tax, and other laws.
Customer enquiries may be retained for as long as necessary to respond to you and maintain relevant business records.
Marketing information may be retained while you remain subscribed or until you withdraw your consent, where applicable, subject to any necessary suppression records.
Website usage information may be retained according to the settings and retention practices of the relevant website or analytics provider.

When personal information is no longer needed, we will take reasonable steps to securely delete, destroy, anonymise, or otherwise dispose of it, subject to applicable legal obligations.

9. How We Protect Your Information

We take reasonable organisational, physical, and technical measures to protect personal information against unauthorised access, disclosure, alteration, loss, destruction, and other unlawful processing.

Depending on the information and systems involved, these measures may include access restrictions, secure service providers, appropriate account security practices, and limiting the information we collect and retain.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security, but we will take reasonable steps to safeguard the information entrusted to us.

10. Your Privacy Rights

Under the Data Privacy Act of 2012, you may have the right, subject to applicable conditions and exceptions, to:

Be informed about how your personal information is collected and processed.
Access your personal information and relevant information about its processing.
Object to certain processing activities, including certain forms of direct marketing.
Rectify inaccurate or incomplete personal information.
Request erasure or blocking of personal information where legally justified.
Seek compensation for damages resulting from inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorised use of personal information, subject to applicable law.
Lodge a complaint with the National Privacy Commission if you believe your privacy rights have been violated.
Request data portability, where applicable under the law.

You may also withdraw consent for processing activities that rely on your consent, subject to applicable requirements.

To exercise your rights, please contact us using the details provided in Section 14. We may need to verify your identity before acting on a request. Some requests may be subject to legal restrictions or exceptions.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

These third parties operate independently of Mineral and may have their own privacy policies and data handling practices. We encourage you to review their policies before providing personal information.

Mineral is not responsible for the privacy practices or content of third-party websites and services, except to the extent required by applicable law.

12. Children's Privacy

Our website and products are not specifically directed at children. We do not knowingly collect personal information from children where doing so would be contrary to applicable law.

If you believe a child has provided us with personal information in circumstances where it should not have been collected, please contact us so that we can assess the situation and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, third-party services, or applicable legal requirements.

Any revised version will be published on this page with an updated “Last updated” date. Where required by law, we will provide additional notice or seek consent for material changes.

We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, you may contact us at:

Business name: Mineral
Business location: Philippines
Email: [Insert your official business email address]
Website: [Insert your website URL]

For privacy-related requests, please include a description of your concern or request so that we can respond appropriately.