Terms of Service
Last updated: 26 October 2026
1. About Mineral
Welcome to Mineral.
Mineral (“we,” “us,” or “our”) is an independent design studio creating lighting and homeware through material exploration, digital fabrication, and thoughtful design.
These Terms of Service govern your access to and use of our website and your purchase of products from Mineral. By using our website or placing an order, you agree to these Terms, subject to your rights under applicable Philippine law.
Business name: Mineral
Registered owner or legal entity: [Insert registered owner or legal entity name]
Business address: [Insert business address]
Email: [Insert business email address]
Contact number: [Insert business contact number]
2. Products and Design
Mineral products are designed and produced with attention to material, form, light, and detail.
Our products may be made using digital fabrication techniques, including 3D printing, and may exhibit subtle variations in surface texture, finish, translucency, color, or appearance. These characteristics may arise from the materials and manufacturing processes used and are not necessarily defects.
We make reasonable efforts to display our products accurately through photographs, descriptions, dimensions, and other product information. However, colors and finishes may appear differently depending on your screen, lighting conditions, and viewing environment.
Product descriptions, specifications, available colors, and included accessories will be provided on the relevant product page or confirmed before purchase where applicable.
We reserve the right to update product designs, specifications, availability, and descriptions as our practice evolves, provided that such changes do not improperly affect an order already confirmed.
3. Orders and Acceptance
You may place orders through our website or through other sales channels designated by Mineral.
When placing an order, you agree to provide accurate and complete information, including your name, contact details, delivery address, and payment information where required.
After receiving your order, we may send an acknowledgment or order confirmation. An acknowledgment of receipt does not necessarily mean that an order has been accepted if further verification or confirmation is required.
We reserve the right to decline or cancel an order where reasonably necessary, including in cases of suspected fraud, pricing or listing errors, product unavailability, or an inability to fulfill the order. If payment has already been collected for an order we cancel, we will arrange an appropriate refund in accordance with applicable law.
If an order cannot be fulfilled as agreed, we will communicate the issue and any available options to you.
4. Pricing and Payment
All prices will be displayed in Philippine pesos (PHP), unless otherwise stated.
Product prices, delivery fees, applicable taxes, discounts, and other charges will be disclosed before you complete your purchase, as applicable.
Payment must be made through the payment methods offered or approved by Mineral. Your order may not be processed until the required payment has been received or confirmed.
If a payment fails, remains unverified, or is reversed, we may delay processing or contact you to resolve the issue.
For made-to-order, customized, or preorder products, any deposit, payment schedule, estimated production period, and cancellation conditions will be communicated before you commit to the purchase.
We will provide the applicable invoice or receipt in accordance with Philippine law.
5. Production and Availability
Some Mineral products may be produced in small batches or made to order.
Any stated production or dispatch period is an estimate unless expressly agreed otherwise. Actual timing may vary due to production requirements, material availability, quality checks, courier arrangements, or circumstances beyond our reasonable control.
If a significant delay occurs, we will make reasonable efforts to inform you and discuss appropriate next steps.
For customized orders, production will follow the specifications agreed upon between you and Mineral. Changes requested after production has begun may not be possible or may require additional charges, which will be communicated before proceeding.
6. Shipping and Delivery
We currently arrange delivery within the Philippines, subject to the locations and shipping options available at checkout or confirmed directly with you.
Delivery may be handled by third-party couriers or local delivery services.
Customers are responsible for providing a complete and accurate delivery address and ensuring that someone is available to receive the order when required.
Delivery charges, estimated delivery periods, and any applicable delivery conditions will be disclosed before the order is finalized.
Once your order has been dispatched, we will provide available delivery or tracking information.
If a parcel is delayed, lost, or damaged in transit, please contact us so that we can investigate with the relevant delivery provider and determine the appropriate remedy.
Delivery arrangements do not remove any rights you may have under applicable consumer protection laws.
7. Returns, Exchanges, and Refunds
We want you to be satisfied with your Mineral purchase.
If your product arrives damaged, is defective, malfunctions, or does not conform to the agreed product description or applicable warranty, please contact us at [Insert customer service email] as soon as reasonably possible.
Please include your order number, a description of the issue, and photographs or videos where helpful. We may request reasonable information to assess the concern.
Depending on the circumstances and applicable law, available remedies may include repair, replacement, refund, or another appropriate resolution.
Where a refund or replacement requires the return of a product, we will coordinate the return arrangements in accordance with applicable law. Where the issue is attributable to a product defect, our failure to fulfill the order as agreed, or another circumstance for which Mineral is responsible, the customer will not be required to bear return costs where the law requires us to cover them.
If you change your mind or order the wrong product, contact us to ask whether cancellation or an exchange is possible. Approval will depend on the status of the order and the applicable terms.
Customized or made-to-order products may be subject to different cancellation or change conditions disclosed before purchase. Such conditions do not exclude remedies or rights that cannot lawfully be waived.
Nothing in this section limits any mandatory rights available to consumers under Philippine law.
8. Product Warranty
Mineral products are covered by any express warranty stated on the relevant product page, product documentation, or accompanying warranty information, in addition to any rights and warranties provided by applicable law.
Express warranty period: [Insert warranty period, if offered]
Warranty coverage: [Specify the components and types of defects covered, such as manufacturing defects or electrical malfunctions.]
Warranty remedy: [Specify the applicable repair, replacement, refund, or other remedy, consistent with Philippine law.]
How to make a claim: Contact [Insert customer service email] with your order details and a description of the issue.
Warranty coverage does not ordinarily extend to damage caused by misuse, unauthorized modification, accidents, or failure to follow the product's care and operating instructions, to the extent permitted by law.
Any exclusions must be consistent with applicable consumer protection laws and will not remove rights that consumers are legally entitled to exercise.
9. Product Care and Safety
Please read the care instructions and operating guidance provided with your product before use.
Mineral products may incorporate delicate forms, thin structural elements, translucent plastics, electronic components, rechargeable batteries, or lighting components that require appropriate handling.
Unless the relevant product instructions expressly permit otherwise:
- Keep lighting products away from water, excessive moisture, and extreme heat.
- Do not expose products to open flames or place them near heat sources.
- Do not force, bend, reshape, disassemble, or modify components unless the product instructions authorize it.
- Use only the specified charging equipment, power supply, or accessories where applicable.
- Stop using a product if it exhibits unusual heat, swelling, smoke, electrical faults, or other signs of malfunction, and contact Mineral for guidance.
- Keep products and charging accessories out of reach of young children where necessary for safety.
Product-specific instructions take precedence where they provide more detailed guidance for the particular model.
Mineral is not responsible for damage resulting from use contrary to the supplied instructions, unauthorized modification, or improper handling, except to the extent that liability cannot lawfully be excluded.
10. Intellectual Property
All original designs, product forms, photographs, illustrations, graphics, written content, branding, and other creative materials displayed on the Mineral website are owned by Mineral or used with permission, unless otherwise indicated.
The name Mineral, its associated branding, and its original product designs may be protected by applicable intellectual property laws.
You may browse our website and share links to our content for personal, non-commercial purposes. You may not reproduce, distribute, modify, sell, commercially exploit, or create derivative works from our protected content or designs without prior written permission, except as permitted by law.
Purchasing a Mineral product does not transfer ownership of the intellectual property associated with its design.
11. Website Use
You agree to use our website lawfully and not to:
- Use the website for fraudulent, unlawful, or misleading purposes.
- Attempt to gain unauthorized access to our systems or other users' information.
- Interfere with the website's operation, security, or availability.
- Copy, scrape, or exploit website content in a manner that infringes our rights or violates applicable law.
We may suspend access or take appropriate action against activity that violates these Terms or threatens the security and integrity of our website.
We aim to keep our website accessible and accurate but cannot guarantee uninterrupted availability or the absence of all technical errors.
12. Third-Party Services
Our website may use or link to third-party services, including payment processors, delivery providers, social media platforms, and website hosting services.
These services may be governed by their own terms and privacy policies. Mineral does not control third-party services and is not responsible for matters outside our reasonable control, without prejudice to any responsibilities we have under applicable law.
13. Limitation of Liability
To the extent permitted by applicable law, Mineral will not be liable for indirect or consequential losses arising from circumstances beyond our reasonable control, including interruptions to third-party services or delivery delays caused by events outside our control.
Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, negligence where such liability cannot lawfully be excluded, or any consumer rights and remedies that cannot be waived under Philippine law.
Where a product is defective, fails to conform to its description, or otherwise gives rise to a remedy under applicable law, these Terms do not prevent you from pursuing that remedy.
14. Events Beyond Our Control
We will make reasonable efforts to fulfill our obligations. However, delays or interruptions may occur due to circumstances beyond our reasonable control, including natural disasters, severe weather, transport disruptions, public emergencies, supply shortages, or government restrictions.
If such an event materially affects your order, we will inform you where reasonably possible and discuss appropriate arrangements, subject to applicable law.
15. Privacy
Our collection and processing of personal information are governed by our Privacy Policy, available at [Insert link to Privacy Policy].
By using our website, you acknowledge that personal information may be processed as described in that policy. Where consent is required, we will obtain it through an appropriate mechanism.
16. Complaints and Dispute Resolution
If you have a concern about an order, product, payment, or delivery, please contact us first at [Insert customer service email] so that we can investigate and seek a reasonable resolution.
We aim to acknowledge and address customer concerns promptly.
If a dispute cannot be resolved directly, either party may pursue the remedies available under applicable Philippine law, including recourse to the appropriate government agency or court.
Nothing in these Terms prevents a consumer from exercising statutory rights or filing a complaint with the appropriate authority.
17. Governing Law
These Terms are governed by the laws of the Republic of the Philippines, without prejudice to any mandatory consumer protections that apply.
Any dispute will be handled by the appropriate forum in accordance with applicable law.
18. Changes to These Terms
We may revise these Terms to reflect changes in our business, products, website, or legal obligations.
The revised version will be published on this page with an updated “Last updated” date. Changes will apply prospectively, subject to applicable law and any terms already agreed for existing orders.
We encourage you to review these Terms periodically.
19. Contact Us
For questions about these Terms, orders, warranties, returns, or other customer concerns, please contact:
Mineral
Registered owner or legal entity: Mineral Studios
Email: info@mineral-studios.com
Contact number: +63 9175198999
Business address: [Insert business address]
We appreciate your interest in Mineral and thank you for supporting independent design.